FREQUENTLY ASKED QUESTIONS

Q: Question. How do I start a new order?

A: Answer. Our site is user-friendly to choose the product from individual manufacturer page and choose the product and pay for the product. Once the purchase is made, the download link and the serial key for activation will be emailed promptly. We will attach the instruction and step by step guide for installation in the mail.

Q: Question. What payment methods can I use?

A: Answer. We accept Visa®, MasterCard®, Discover®, American Express®, Discover® Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

Q: Question. Should I use spaces or dashes when I enter my credit card number?

A: Answer. No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

Q: Question. Does my billing address have to match the address on file with my credit card?

A: Answer. Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Q: Question. How do I get a physical version of my downloaded product?

A: Answer. Currently, we are selling the download versions only. You can expect the physical version at the earliest in our website. If you would like to order a physical CD, please contact our Sales team for assistance.